OpenRDS dispatching system

Open dispatch platform OpenRDS

OpenRDS is the most universal dispatching system, integrating various types of telecommunications means (fixed telephony, digital and analog radio communication, trunking systems, TETRA system, satellite terminals, GSM). Contrary to competitive solutions on the market, OpenRDS does not require the use of solutions from specific manufacturers (regarding a telecommunications server, hardware platform, recorders, etc.), but creates a platform that integrates the customer’s telecommunications systems.

  • pure-IP product – the entire system is based solely on IP technology. Obsolete telecommunications technologies (analog, ISDN, PRA, BRA) serve only to integrate with the customer’s or operator’s existing solutions.
  • Universal telecommunications platform – a telecommunications server integrated in the system allows for servicing several hundred subscribers. No need for additional servers facilitates the integration of dispatching systems for mobile solutions (i.e. command and communication vehicles, temporary crisis centers, field solutions) and reduces the costs of expanding customer facilities with additional infrastructure

telecommunications. The OpenRSD system ensures integration with all solutions of leading telecommunications system manufacturers (i.e. Cisco, Siemens, Avaya, Ericsson, Lucent, DGT)

  • universal hardware platform – depending on the preferences and nature of the user’s work, the OpenRDS software can be installed on a number of integrated computer platforms (HP TouchSmart, MSI WindTop, Dell Inspiron One, Lenovo IdeaCentre, etc.) or on your own waterproof and dustproof solutions. We do not force customers to use specific equipment from a given manufacturer.
  • universal means of communication – in agreement with producers of telecommunication solutions, we integrate practically all popular means of communication available on the market, from radio, trunking systems (Motorola, Icom, Kenwood, Hytera, Excera), TETRA (Motrola, Hytera, DAMM, Sepura, Tetraflex), terminals of satellite systems (Inmarsat, Panamsat), GSM systems to conventional stationary solutions, i.e. ISDN analog telephony.
  • a system based on cloud computing, allows for the synchronization of the operation of the dispatch panel system, automatic redundancy of functionality and taking over tasks in the event of failure of system components. Each panel can work independently of the rest of the system and in the event of a failure of the network or its elements, it retains its basic functionality. After faults are removed, the entire system synchronizes itself and automatically resumes operation.
  • open API – enables integration with software installed at the client’s (i.e. SWD systems, crisis management systems, registration systems, cryptographic systems, GIS systems). We are happy to cooperate with companies interested in enriching the offer by integrating solutions and products.
  • Integration with map systems – support for existing commercial and free mapping solutions in the field of GPS monitoring, crisis management, etc.
  • Virtualization of system elements – the nature of our solutions allows us to optimize the use of hardware platforms owned by the client, through the possibility of installing some subsystems (databases, multimedia servers, telecommunications, etc.) on virtualized, distributed network resources. This solution increases the security and reliability of the system. It also significantly reduces the cost of infrastructure maintenance (energy consumption, hardware costs).
  • queue service – the dispatching system is adapted to handle telecommunications traffic with a very high intensity (ie CPR, police stations, fire brigades, city guards). The system allows you to arrange incoming calls in cascading queues together with an extensive IVR system supporting the handling of requests.

The callers are informed about the place in the waiting queue by means of generated voice messages.

The operator is able to handle selected calls from a previously defined database of numbers out of sequence (e.g. calls from other services).

Dispatchers working on many panels are able to handle the same queues in accordance with the selected service strategy (ringall, roundrobin, lastrecent, fewestcalls, random, rrmemory, etc.) due to flexible possibilities of transferring rights to service queues, the system of priority and weighting of tickets, in the event of the occurrence of crisis situation, you can easily allocate all your resources to service the threatened population.

  • multi-line telephone set – the system enables the maintenance and service of any number of telephone lines. For security reasons, the platform can maintain simultaneous connections (e.g. in the form of trunk) with various PBX exchanges, GSM / UMTS network, to ensure the highest possible reliability.
  • conference service – the dispatching system allows for the simultaneous compilation and control of even several hundred “conference rooms”. The operator can freely combine subscribers into conference groups, moderate them and manage permissions (listening mode, muting and removing users from conferences, etc.). The IVR system supports the supervision of users by offering additional services (i.e. welcoming users joining the room, information on the number of users, authorization system via an individual PIN code, etc.) The conference subscribers can be both voice and video clients (UMTS 3G, ISDN (h.324m), SIP (h.263, h.264) mobile clients)
  • conference tree – the operator can define groups of users who are participants of the same conference and assign them to quick selection keys. This function is especially useful for organizing daily briefings or meetings.
  • call forwarding – transfer without an announcement (blind) and with an announcement (attended), support for the follow me function – sequential call forwarding in case of failure to answer to other numbers
  • phone book – has a twofold character. Global – shared by everyone and local – containing entries assigned to specific system users. The format and method of storing the telephone book data is adapted to the customer’s requirements. The system integrates with the existing, most popular solutions and products (Cisco Unified Communications, Microsoft Exchange, MySQL, PostgreSQL, Oracle Database, and other similar systems based on LDAP / AD or SQL). Due to this, the customer has no problems with updating data and exchanging information between the systems used.
  • Recorder – is one of the integrated elements of OpenRDS. The data is recorded on the dispatch panels of individual operators and is sent and archived on dedicated servers. All information is encrypted and protected against third party interference (various combinations of AES, Serpent, Twofish with RPIEMD-160, SHA-512, and Whirlpool hashing algorithms). The system allows you to record in wav, mp3, ogg formats with different encoding depending on the purchased licenses. In the case of customers with ready-made third-party recorder solutions, i.e. SIM, TRX, Nice etc, OpenRDS integrates with them through API, Web Service and other services.
  • integration with social networks (Facebook, Twitter, etc.) – due to the implementation of protocols (XMPP), the system allows for the exchange of information with users of the most popular websites, enabling instant communication with a huge number of recipients. The OpenRDS platform also allows notifying services about incidents, accidents and other situations requiring attention. Information can be enriched with photos from mobile phones, recorded video sequences or sound files. The operator receives the full text of the message almost immediately and can take the necessary action.
  • integration with popular instant messengers (Skype, Gadu-Gadu, etc.) – allows you to quickly inform the operator about events, without the need to call emergency numbers. Already today, special GG numbers ensure quick and direct contact with primary and secondary school students (e.g. the project of the Warsaw Police Headquarters), who can thus inform the police about the noticed dangers at school. This form of contact is much simpler for young people and ensures anonymity.
  • integration with dynamically generated content systems TTS (Text-to-Speech) – due to the cooperation with IVONA Software, OpenRDS allows the operator to listen to text messages (i.e. information from portal users, instant messengers, e-mail, text messages, etc.) and to create extensive IVR services (intelligently generated responses depending on the actual situation at a given moment)
  • broadcast / alarm system – OpenRDS allows you to create notification groups for alarms, crisis situations and other events. It allows you to send voice messages to selected users, with an authentication system and confirmation of receipt (e.g. using PIN numbers). Messages are generated automatically and may be individual for each notified user (different announcement for each).
  • multimedia services server – ensures the exchange of messages via e-mail (smtp, imap, pop3), fax, mms, sms and other network services. OpenRDS allows for immediate visualization of photos and video files sent from mobile phones to the operator’s position, presentation of faxes, e-mails, etc. In the case of phones with a GPS module, due to geolocation support, OpenRDS allows you to precisely determine the place where the photo was taken, presenting its location on the map. The service is particularly useful for police officers and city guards (e.g. anonymous information about parking in prohibited places sent via MMS, information about accidents, etc.).
  • Map GPS application – is equipped with a system for collecting and archiving GPS parameters and other telemetry data. It supports even several hundred monitored devices at the same time. It is compatible with the OpenDMTP standard and enables the adaptation of other terminals through a simple API. The system can integrate with OpenLayers / OpenStreetMap, Google Maps, Microsoft Virtual Earth and Mapstraction. The user can generate reports, define geozones with the event notification system (e.g. leaving the area). In case of increased requirements, OpenRDS is integrated with the products of Polish producers of GIS systems (ie Archipelag.NET/GeoInvent).
  • the integrated message reader, in the form of a scrolling bar, allows you to track current information sent by system administrators. This allows all dispatchers to be informed very quickly about events (e.g. the time of system tests, reminding about the date of training, information about a sudden crisis event)
  • The OpenRDS system management station application is used to configure the system, manage functions and services, and report information about events. It allows you to test the correct operation of the radio network, assigning priorities and authorizations in accessing the dispatch network.
  • integration with radio terminals – due to cooperation with a number of partners, OpenRDS supports most popular radio products of companies, i.e. Motorola, ICOM, Kenwood, Radmor, Hythera, Tait, Yaesu. The system fully implements the full digital functionality of solutions based on MotoTRBO and IDAS, ensuring seamless communication between traditional analog and digital solutions. OpenRDS allows you to integrate all your radio terminals from different manufacturers into one system, significantly reducing modernization costs.
  • Radiobox – is a product that allows you to connect mobile radio stations via IP network with the rest of the system. It is equipped with an emergency power supply system, enables remote control of the radio by implementing its full functionality (from changing the channel, scanning or turning on PTT, to sending statuses, text messages and GPS). Additionally, it has a set of I / O inputs for monitoring (e.g. alarm, telemetry system)
  • OpenRDS allows you to listen in the 27MHz band (CB Radio, amateur band) and react in the event of emergencies (accidents on roads, highways, other information about threats, etc.)
  • by combining various radio solutions, customers do not lose the possibility of using the functions specific to a given manufacturer. Individual and group calls, sending statuses, text messages, wiretapping, checking radiotelephones within range, GPS monitoring or even blocking / unblocking radiotelephones are only some of the available options.
  • radio system resource sharing – is the basis of the platform’s operation. The system enables parallel access to mobile radio databases for multiple operators. Dispatchers can listen on any database available in the system. Depending on the rights and priority they have, they can change their parameters or send them on the channel. The platform allows you to change the structure of the system in any way online, allocating specific resources to different places (e.g. during a crisis situation). It also enables the sharing of radio infrastructure between different services (e.g. the police, fire brigade or military units).
  • Virtual repeater – the platform is equipped with a system of repeaters that allow you to freely combine various technologies (radio, cellular, wire) into one group of interlocutors. OpenRDS allows you to combine a number of bases into one group, increasing the range of the client’s radio network in the field many times. It can be used to link various remote locations over an IP network together (e.g. several dozen radio bases scattered around poviats / voivodships connected by an IP network (e.g. the Internet) form a large virtual nationwide system). Allows you to use other than radio means of communication, e.g. by combining mobile phones and radiotelephones in one group (a firefighter without a radiotelephone is able to communicate with others via a gsm phone).