- queue service – the dispatching system is adapted to handle telecommunications traffic with a very high intensity (ie CPR, police stations, fire brigades, city guards). The system allows you to arrange incoming calls in cascading queues together with an extensive IVR system supporting the handling of requests.
The callers are informed about the place in the waiting queue by means of generated voice messages.
The operator is able to handle selected calls from a previously defined database of numbers out of sequence (e.g. calls from other services).
Dispatchers working on many panels are able to handle the same queues in accordance with the selected service strategy (ringall, roundrobin, lastrecent, fewestcalls, random, rrmemory, etc.) due to flexible possibilities of transferring rights to service queues, the system of priority and weighting of tickets, in the event of the occurrence of crisis situation, you can easily allocate all your resources to service the threatened population.
- multi-line telephone set – the system enables the maintenance and service of any number of telephone lines. For security reasons, the platform can maintain simultaneous connections (e.g. in the form of trunk) with various PBX exchanges, GSM / UMTS network, to ensure the highest possible reliability.
- conference service – the dispatching system allows for the simultaneous compilation and control of even several hundred “conference rooms”. The operator can freely combine subscribers into conference groups, moderate them and manage permissions (listening mode, muting and removing users from conferences, etc.). The IVR system supports the supervision of users by offering additional services (i.e. welcoming users joining the room, information on the number of users, authorization system via an individual PIN code, etc.) The conference subscribers can be both voice and video clients (UMTS 3G, ISDN (h.324m), SIP (h.263, h.264) mobile clients)
- conference tree – the operator can define groups of users who are participants of the same conference and assign them to quick selection keys. This function is especially useful for organizing daily briefings or meetings.
- call forwarding – transfer without an announcement (blind) and with an announcement (attended), support for the follow me function – sequential call forwarding in case of failure to answer to other numbers
- phone book – has a twofold character. Global – shared by everyone and local – containing entries assigned to specific system users. The format and method of storing the telephone book data is adapted to the customer’s requirements. The system integrates with the existing, most popular solutions and products (Cisco Unified Communications, Microsoft Exchange, MySQL, PostgreSQL, Oracle Database, and other similar systems based on LDAP / AD or SQL). Due to this, the customer has no problems with updating data and exchanging information between the systems used.
- Recorder – is one of the integrated elements of OpenRDS. The data is recorded on the dispatch panels of individual operators and is sent and archived on dedicated servers. All information is encrypted and protected against third party interference (various combinations of AES, Serpent, Twofish with RPIEMD-160, SHA-512, and Whirlpool hashing algorithms). The system allows you to record in wav, mp3, ogg formats with different encoding depending on the purchased licenses. In the case of customers with ready-made third-party recorder solutions, i.e. SIM, TRX, Nice etc, OpenRDS integrates with them through API, Web Service and other services.